Customer Satisfaction

Your feedback matters!

Every member of our team works to close loans quickly and seamlessly, and to provide our customers with an excellent customer service experience. We email every customer a short survey, asking for feedback and to tell us how we did. While our satisfaction ratings are consistently in the upper 90’s, we know there is always room for improvement. To show our appreciation for the candid feedback, each month Chimney Rock Mortgage randomly selects one survey participant to receive a $100 Amazon gift card.

Last month's winner

Congratulations to Mitchell Elder, April's winner of a $100 Amazon gift card! The winner worked with our Bellevue, WA branch, Homeseend Loans. Here's what they had to say about their experience with Chimney Rock Mortgage:

“Steven REALLY knows what he is doing. He always has time to answer questions about your loan, and his team is great at getting you through the process quickly. Thanks again Steven!”

Thank you for taking the time to complete the survey, and congratulations to our recent winners! We wish you all the best in your new homes!

Previous Winners

Month Drawing Winner Branch Office
March 2021 Ahmad N. Bellevue, WA
February 2021 Sarah L. Salem, OR
January 2021 Cipriano L. Albany, OR
December 2020 Kate C. Missoula, MT
November 2020 Addame B. Kalispell, MT
October 2020 Lorinda B. Kalispell, MT
September 2020 Dawn S. Reno, NV
August 2020 Valice S. Helena, MT
July 2020 Frank V. Safford, AZ
June 2020 Dominique R. Missoula, MT
May 2020 Kylie S. Idaho Falls, ID
April 2020 Robin M. Spokane, WA
March 2020 Marvin W. Las Vegas, NV
February 2020 Michael H. Kalispell, MT
January 2020 Gregorio L. Bellevue, WA
December 2019 James H. Eugene, OR
November 2019 Chad H. Stevensville, MT
October 2019 Cynthia M. Eugene, OR
September 2019 Ty F. and Haley T. The Dalles, OR
August 2019 Kiko S. Las Vegas, NV
July 2019 Patrick S. Helena, MT
June 2019 Jason M. Prineville, OR
May 2019 Jacqueline T. Spokane, WA
April 2019 Glenn and Terri Y. Olympia, WA
March 2019 Igor F. Henderson, NV
February 2019 Dakota W. Baker City, OR
January 2019 Josh T. Kalispell, MT
December 2018 Colin O. Bellevue, WA
November 2018 Alexandria M. Helena, MT
October 2018 Jeremiah S. Eugene, OR
September 2018 Jennifer V. Lewiston, ID
August 2018 Missoula, MT Carrie C.
July 2018 Brian T. Hood River, OR
June 2018 Brian I. Longview, WA
May 2018 James S. Denver, CO
April 2018 Jennifer S. Boise, ID
March 2018 Joshua H. Baker City, OR
February 2018 Robert P. Helena, MT
January 2018 Robert L. Whitefish, MT
December 2017 Tyshia J. Las Vegas, NV
November 2017 Daniel T. Prineville, OR
October 2017 Sarah G. Salem, OR
September 2017 Mario L. Ogden, UT
August 2017 Jeff K. Spokane, WA
July 2017 Tiffini G. Billings, MT
June 2017 Mario C. Spokane, WA
May 2017 Oswaldo F. Idaho Falls, ID
April 2017 Mandi H. San Diego, CA
March 2017 Ryan L. Portland, OR
February 2017 Rudy M. Las Vegas, NV
January 2017 Paul B. Henderson, NV
December 2016 Jennifer I. Great Falls, MT
November 2016 Erin M. Missoula, MT
October 2016 Tina B. Kalispell, MT
September 2016 Reginald C. Las Vegas, NV
August 2016 Jesse F. Spokane, WA
July 2016 Christopher B. Spokane, WA
June 2016 Alisha J. Spokane, WA
May 2016 Benjamin W. Reno, NV
April 2016 Rex D. Great Falls, MT
March 2016 Jake L. Whitefish, MT
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